Terms and Conditions - VIP Account

Become a member of the VIP Account

To become a member of the VIP Account, please register your new account at Excel Chauffeurs and send an email request to obtain access to the VIP Account. A fee will be payable for this service. The VIP Account assigned to you will be linked to your name and is strictly non-transferable. This security measure is in place to prevent unauthorized use of your account and to safeguard against any fraudulent bookings made using your credit. However, you are permitted to make bookings on behalf of others using your VIP Account. This allows you to conveniently arrange chauffeur services for family members, friends, staff, or colleagues while ensuring the security and integrity of your VIP membership.

The VIP Account membership fee is £40 per month with monthly payment or £25 per month, with a one-time payment option available for the full year, totalling £300 (non-refundable)**. As a VIP Account holder, in return for the fee (only for one-time payment for 1 year), you will receive 12 vouchers valued at £25 each. For monthly payments, you will receive a £25 voucher every month. These vouchers can be utilized by yourself, your family members, friends, or staff members. They provide a convenient way to enjoy our services at a discounted rate. These vouchers can only be used within the first 90 days starting from the 1st day when your VIP Account was activated. Please be aware that your vouchers will expire after a period of 90 days. Kindly ensure to utilize them within this timeframe to avoid any inconvenience.

Please note, while you can use your vouchers when booking with your VIP Account, the value of these vouchers will not be counted towards the promotional requirement. For example, if you have a balance of £5,500 and use a £25 voucher on a £100 trip, only £75 will be subtracted from your balance for the promotional spend calculation. Each voucher must be used individually and cannot be combined with any other voucher, discounts, or promotions.

Understanding Your Prepaid Credit & Bonus Usage:

1. Prepaid Credit: You have 90 days to spend the full amount of your prepaid credit including the bonus. If not spent within this period, all the credit will be forfeited and non-refundable.

2. Monthly Spending: There’s no minimum spending required each month, providing you with the flexibility to manage your trips according to your needs.

Please be aware that if your spending exceeds £5,500 (including the bonus) within a 90-day period, and your remaining balance falls to 10% or below, we will reach out to you via phone or email to discuss recharging your account. If you decide against recharging, please note that you will not be able to make further bookings without upfront payments once your balance is exhausted. However, you can continue to enjoy the benefits until the end of your current 90-day period. When you make an additional deposit of £5,000 within a 90-day period, you will receive a new bonus of £500, and your 90-day countdown will restart from the day of this new deposit.

The VIP Account must be renewed monthly or annually to continue enjoying our membership benefits and promotions.

Excel Chauffeurs: Pass It On – Referral Rewards To ensure you receive your Voucher and your friend benefits from the discount on their first trip, kindly make sure:

1. When your friend makes their booking, they must use your referral unique code.
2. Upon completing their first trip, you will be eligible for your Voucher.

Please note: The Referral Voucher must be used within 90 days from the date of receipt.

Soft & Alcoholic Drinks – Complimentary Alcoholic Drinks:

Excel Chauffeurs provides complimentary alcoholic drinks (like a bottle of Champagne) as a gesture of appreciation to our valued/membership clients. Passengers consuming these beverages do so at their own risk. Excel Chauffeurs shall not be liable for any mishaps, accidents, injuries, or damages resulting from the consumption of these drinks. It is the responsibility of passengers to consume alcohol responsibly. If a passenger is deemed to be intoxicated, our chauffeurs reserve the right to refuse service, and Excel Chauffeurs will not be held responsible for any subsequent damages or liabilities arising from such refusal.

Our complimentary alcoholic drinks include a full-sized bottle, such as a bottle of Champagne (75cl/750ml) of MOËT & CHANDON or a similar brand. Our complimentary soft drinks include a selection of Coca Cola, Fanta, or Red Bull, subject to availability. At least one type of these soft drinks will be provided, and you can request your preference in advance if desired (excluding alcoholic drinks). Additionally, we offer complimentary bottles of water. Please note that our beverage options may vary based on availability, ensuring a refreshing experience for your journey. There is no limit to complimentary bottles of water and soft drinks.

All-Day bookings refer to a minimum of 8 hours of booking per day (Daily Hire). Please note that our complimentary bottle of Champagne is available for bookings made at least 24 hours in advance. We are unable to guarantee the availability of Champagne if the booking is made less than 24 hours in advance.

Important Note: Excel Chauffeurs does not hold a license to sell alcoholic beverages. The complimentary bottle of Champagne MOËT & CHANDON, or a similar brand or any other alcoholic drink, offered with All Day bookings is a gesture of our appreciation and is not sold to customers. It’s our way to reward and celebrate with our valued clientele. Ensure that all recipients of alcoholic rewards are of legal drinking age in accordance with local regulations.

Vehicle Upgrades: Vehicle upgrades will be offered at the discretion of Excel Chauffeurs, and we guarantee a minimum of one upgrade per month. Guaranteed upgrade vehicles can also be made upon request. Please note that the specific vehicle upgrade options may vary based on availability and other factors.

The following upgrade options apply:

Executive Saloon can be upgraded to First Class Saloon – Up To 5 Years

On Demand – only maximum 1 time per month for maximum 100 miles One Way service or By The Hour for maximum 6hrs.

First Class Saloon – Up To 5 Years can be upgraded to First Class Saloon – Up To 3 Years

On Demand – only maximum 1 time per month for maximum 100 miles One Way service or By The Hour for maximum 6hrs.

First Class Saloon – Up To 3 Years can be upgraded to Luxury SUV

On Demand – only maximum 1 time per month for maximum 100 miles One Way service or By The Hour for maximum 6hrs.

Luxury SUV can be upgraded to VIP MPV

On Demand – only maximum 1 time per month for maximum 100 miles One Way service or By The Hour for maximum 6hrs.

Please note that it is not possible to order an Executive Saloon and request a First Class Saloon – Up To 3 Years or higher category, as upgrades are limited to specific vehicle categories.

For vehicle upgrades, please note that the booking must be made at least 24 hours in advance. We are unable to guarantee the availability of an upgrade if the booking is made less than 24 hours in advance. However, we always strive to accommodate your preferences and provide you with the best possible transportation experience. If you have any specific requests or preferences for a vehicle upgrade, please let us know in advance, and we will do our best to fulfill them.

The company reserves the right to offer additional vehicle upgrades at its discretion, beyond those mentioned previously, without any obligation.

Cancellation and Refund:

You have the right to cancel your VIP Account membership at any time. Please note that the membership fee is non-refundable.

If you find our service unsatisfactory for any reason, we offer a guarantee that ensures the reimbursement of the remaining credit in your account. If you request a balance refund after any period and regardless of how many trips you have completed with us, the applied promotions (BONUS) will be excluded, and the amount used for services provided up to the current date will be deducted in full from the initial credit of £5,000.

We understand the importance of providing excellent service to our VIP Accounts, and your satisfaction is our top priority. Should you wish to cancel your membership and request a reimbursement, please send your request by email to our customer support team. We will acknowledge your request within a maximum of 7 days.

Once the request is accepted, we will process the refund within 10 working days from that date (working days mean Monday to Friday), ensuring a prompt resolution. We value your trust in us and strive to meet and exceed your expectations. Please note that the membership fee is non-refundable.

We appreciate your understanding and adherence to these membership rules. Should you have any further questions, please feel free to contact us.