PRIVACY

EXCEL CHAUFFEURS PRIVACY POLICY

Excel Chauffeurs (“We”) values the privacy of our clients and is dedicated to safeguarding their personal data. This Privacy Policy outlines how we collect, process, and store the personal data of our clients. Excel Chauffeurs Ltd is registered with the Information Commissioner’s Office (ICO), demonstrating our commitment to data protection and privacy.

In this section, we explain how Excel Chauffeurs Ltd, as a data controller, processes the personal information you enter into the system. We collect and process this information about you through the Service.

In accordance with the Data Protection Act 1998, Excel Chauffeurs Ltd of 3rd Floor, 45 Albemarle Street, W1S 4JL, London, UK, is the data controller.

1. Use of Personal Information

Your Personal Information, collected or received by us, can be used by us, with our legitimate interests in mind, for the following reasons:

• To ensure our Terms of Use and applicable laws are met.
• To comply with various court orders, valid discovery requests, valid subpoenas, or other appropriate legal mechanisms, and to meet all legal requirements.

1.1 Information We May Collect: We may collect and process the following information from you:

• Information you provide to us through phone, app, email, our website (www.excelchauffeurs.com), or other forms of correspondence. This includes information provided while making bookings, quote request, lodging complaints, or reporting any problems.
• Records of correspondence if you contact us. Phone calls may also be recorded.
• Survey responses for research purposes.
• Details of transactions carried out through our website, app, phone, or email.
• Information about your visits to our website and app and the resources you access.

2. IP Addresses and Device Information:

• We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to report aggregate information. This data is anonymous and does not identify you as an individual.
• We may also collect information about your mobile device, including unique device identifiers, operating system, browser type, mobile network information, and telephone number, for system administration.
• For location-enabled services, we may collect and process your actual location information. This information will be collected only if you consent to it, which can be withdrawn at any time by disabling location services on your device.

Cookies: Our website uses cookies to distinguish you from other users and to provide a better browsing experience. By continuing to use our website, you agree to our use of cookies. More information on our use of cookies can be found in our Cookie Policy.

3. Storage of Personal Data:

• Your personal data may be transferred to and stored outside the European Economic Area (EEA) and may be processed by staff outside the EEA who work for us or our suppliers. This data will be used for fulfilling your bookings, processing payment details, and providing support services. By submitting your personal data, you agree to its transfer, storage, and processing. We will take all necessary measures to ensure that your data is secure and treated in accordance with this Privacy Policy.
• Your personal data is stored on our secure servers, and any payment transactions are encrypted. If you have a password to access certain parts of our site, you are responsible for keeping it confidential.
• Despite our efforts, data transmission over the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our site or app. You assume the risk for any such transmissions.

4. Use of Information Collected

Personal Information received and collected by us is divided into the following categories:

(i) Information added by User: You may add Personal Information while using the Service when you open an account. You might have the possibility to update their information by editing their account.

(ii) Information collected automatically: When you use a web booking form or open and manage your account within the Service, we may collect information about your device and interaction with the Service. Some of this information is collected because we use cookies and other data collecting technologies.

• Device information: We collect information about the devices you use to access your account in our Service, like your IP address, your browser ID, your operating system, and your location data.
• Usage data: We collect usage data about your interactions with our Service. If you are using a Mobile App (Driver App or Passenger App), we collect location data, dates, and times. This information is used to identify and allocate nearby jobs, inform the passenger of your proximity to the pick-up location, and to record the route you take while you are with the passenger. This information also allows us to monitor and ensure passenger safety.

4.1 The information we collect may be used for the following purposes:

• To fulfil obligations arising from bookings made with us.
• To share information with third-party fulfilment companies for the purpose of carrying out bookings requested by you.
• To present the content of our site and app effectively for you and your computer.
• To provide you with information, products, or services you request from us, where consent has been given for such purposes.
• To allow you to participate in interactive features of our service when you choose to do so.
• To notify you of changes to our service.

4.2 Your data may also be used to provide you with information about goods and services that may interest you, which we may contact you about via post, email, or telephone.

4.3 If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those previously supplied to you.

4.4 If you are a new customer, we will only contact you by electronic means if you have given your consent.

4.5 If you do not want us to use your data in this manner, please let us know by ticking the relevant box on the form when making a booking or quotation request.

5. Disclosure of Personal Information

5.1 We may disclose your personal information to any member of our group, including our subsidiaries, ultimate holding company, and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

5.2 Your personal information may also be disclosed to third parties:

• In the event of a sale or purchase of any business or assets, in which case your personal data may be disclosed to the prospective buyer or seller of such business or assets.
• If Excel Chauffeurs or substantially all of its assets are acquired by a third party, in which case personal data about its customers will be among the transferred assets.
• If we are under a legal obligation to disclose or share your personal data, or to enforce or apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of Excel Chauffeurs Ltd, its customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Your Rights

6.1 You have the right to request that we do not process your personal data for marketing purposes. We will typically inform you (before collecting your data) if we intend to use your data for such purposes or if we plan to disclose your information to any third party for marketing purposes.

6.2 You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us at info@excelchauffeurs.com . Our site may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept responsibility or liability for these policies. Please check these policies before submitting any personal data to these websites.

7. Access to Information

The Act gives you the right to access information held about you. This right can be exercised in accordance with the Act. An access request may be subject to a fee of £15 to cover our costs in providing you with details of the information we hold about you.

Revised Privacy Policy as per Law.

8. Changes to our Privacy Policy

Any future updates to our privacy policy will be displayed on this page.

9. Cookies and Other Data Collecting Technologies

Why and what data collecting technologies we use?

The data collecting technologies that we use (such as cookies) not only allow you to access and use the Service in an easier way, but also help us keep making the user experience better and more adequate by improving and customizing our products and websites (“the Service”) to your needs.

10. When do we use them?

• When necessary. Without these cookies and data collected by other technologies, we would not be able to provide the features needed by you and using the Service would be much more troublesome. For example, the Service would keep forgetting you actually logged in a week ago.
• For better functionality. Thanks to these cookies and data collected by other technologies, the Service remembers your choices and can suggest them to you while – for example – making a booking via the web booking form (pickup, drop-off, and other parameters). This makes using the Service easier and the user experience more enjoyable.

11. Contact Information

If you have any questions, comments, or requests regarding our privacy policy, you can contact us either in writing to Adrian Binisan (Director) at Excel Chauffeurs Ltd, 3rd Floor, 45 Albemarle Street, W1S 4JL, London, UK, or by email at info@excelchauffeurs.com .

12. Data Disclosures:

In the event that we sell or purchase any businesses or assets, we may share your personal data with the prospective seller or buyer.

If Excel Chauffeurs Ltd or a substantial portion of its assets are acquired by a third party, then the personal data we have collected about our customers may be part of the transferred assets.

If we are obligated to do so by law, or if it is necessary to enforce our terms and conditions or agreements, or to protect the rights, property, or safety of Excel Chauffeurs Ltd, our customers, or others, we may share your personal data. This may also involve exchanging information with other companies or organizations for the purpose of fraud protection and reducing credit risks.

13. Your Data Protection Rights

You have the following data protection rights: To access; change; correct; update; port; erase; restrict or oppose the processing of your Personal Information by us.

If you wish to exercise any of these rights, please contact us by email at info@excelchauffeurs.com