FREQUENTLY ASKED QUESTIONS

Upon your arrival at the airport, you can easily locate your chauffeur by searching for the sign or name-board they will be holding. Additionally, the chauffeur will send a text message to the mobile number you have provided prior to your flight landing. In case you are unable to find them, kindly call +44 (0) 204 515 4441 or refer to the chauffeur’s mobile number on your booking confirmation. It is important to not leave the terminal before finding your chauffeur.

Our chauffeurs will be there to meet you even if your flight arrives earlier than expected. We constantly monitor flight schedules to ensure that our chauffeurs arrive on time and provide you with the best service possible.

We will then amend your booking accordingly and ensure that your chauffeur is ready to meet you at the new arrival time. We are always available to help, so don’t hesitate to reach out to us for assistance during any unexpected delays.

The travel time to Heathrow from Central London is approximately 60 minutes, while the journey to Gatwick from Central London takes around 90 minutes, depending on traffic and the time of day.
However, it is important to note that these estimated times can vary and it is always best to plan for extra time in case of unexpected traffic or road conditions.

Airport parking and toll fees are included in the final quote, which is a fixed price of £10 to £20. However, any additional car park fees requested within the city will be added to your final bill. Our aim is to keep these costs as low as possible for your convenience.

Absolutely not! None of our chauffeurs will ever speed.

Your privacy and confidentiality are our top priorities and we ensure that our chauffeurs adhere to the strictest standards of confidentiality. You can trust that your private conversations and information will be kept confidential and secure at all times.

Our chauffeurs are trained to be professional, courteous, and respectful. If the passenger(s) prefer to have a quiet ride, the chauffeur will remain discreet and not engage in conversation. If the passenger(s) prefer to have a friendly chat, the chauffeur will be happy to engage in conversation. Our main goal is to provide a comfortable and enjoyable ride for our passengers.

No, your chauffeur will not use a mobile phone while driving. This is a safety precaution to ensure the safety of all passengers. This is against the law.

Yes, your chauffeur will be happy to assist with opening doors for the passengers.

Yes, your chauffeur will be more than happy to assist with carrying your luggage. Our chauffeurs are trained to provide a five-star service, which includes assisting with luggage.

Yes, our chauffeurs are always smartly dressed in a suit and tie.

Yes, you can be notified when your car and chauffeur arrive. Our chauffeur services offer text message or email notifications when the car and chauffeur arrive.

It is best to book as far in advance as possible to ensure availability. For most services, we recommend booking at least two hours  in advance.

Yes, we are able to set up a business account for you. You may be invoiced per trip or per week (7 days term), please contact the office for more details. ‘Subject to approval’.

Yes!

We will require 100% from full amount to secure your booking.

Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law.

Yes, all vehicles are cleaned and sanitized. All vehicles are washed daily and are regularly valeted.

Safety is always our utmost priority. Cars are serviced regularly in accordance with the manufacturer‘s requirements. Additionally, it is the chauffeur‘s responsibility to check the oil, coolants, and tyre pressures daily.

Yes, please visit our tariff page.

All vehicles travelling to or through the Congestion Charge Zone in Central London must pay the TfL Congestion Charge. For a one-way trip or airport transfer to/from Central London (CC area), the cost is £5. For a trip by the hour, the cost is £15. This money goes to TfL fee and no VAT will be added.

Yes, we do provide discounts. Please speak to our team about this. Call our office at +44 (0) 204 515 4441 or send an email to info@excelchauffeurs.com

Yes, you can charge your phone in the vehicle. Most vehicles have USB ports or 12V outlets that can be used to charge your phone. We offer a cables charger for both Android and iPhone devices.

Of course! We offer free bottled water, available in the vehicle.

On average, our cars are 3 years old. Maximum age per our fleet it’s 5yrs.

We provide water in all of our vehicles; however, eating is not allowed. Please refer to our Terms and Conditions for more information.

All cars come equipped with a radio and Bluetooth, so if you‘d like to listen to music during your ride, please ask the driver. Some of our vehicles also have Wi–Fi and a rear TV with access to Netflix, Amazon Prime, Apple TV, and more. If this is one of your requirements please specify when booking the vehicle.

The Mercedes Benz S Class, Mercedes E Class, BMW 7 Series, and Range Rover can accommodate one large suitcases and two smaller carry–ons. The Mercedes V Class can hold six large suitcases and four to five smaller carry ons. Please check our Terms and Conditions for more information about this.